English:

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@rienasignalerhk.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@rienasignalerhk.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@rienasignalerhk.com.

Customers are responsible for any loss or damage during the return shipping process. We therefore strongly recommend using a trackable shipping service or purchasing shipping insurance to ensure proof of delivery and protect your rights.

We strive to ensure that every return and refund request is handled fairly. However, the final right of interpretation and decision regarding returns and refunds shall rest with our company.

中文:

 

退貨期限

我們提供 7 天退貨政策，這意味著您在收到商品後的 7 天內可以提出退貨申請。

退貨資格

要符合退貨條件，您的商品必須：

• 與收到時的狀態相同

• 未穿著或未使用

• 保留完整標籤

• 使用原包裝
  此外，您還需要提供收據或購買憑證。

如何申請退貨

1. 請透過 info@rienasignalerhk.com 聯繫我們提出退貨申請。

2. 退貨需寄回以下地址：
   [請填寫退貨地址]

3. 如果您的退貨申請獲得批准，我們會寄送退貨運單標籤，並提供詳細的退貨說明。
   ⚠️ 未經申請而直接寄回的商品將不被接受。

如有任何退貨相關問題，您可隨時透過 info@rienasignalerhk.com 聯繫我們。

瑕疵與問題

收到商品時，請立即檢查。如商品有瑕疵、損壞或錯誤，請立即與我們聯繫，以便我們評估問題並協助解決。

不可退貨商品

以下商品恕不接受退貨：

• 易腐壞商品（如食品、鮮花、植物）

• 客製化或個人化商品（如特別訂製品）

• 個人護理類商品（如美容產品）

• 危險品、易燃液體或氣體

• 特價商品與禮品卡

若您不確定商品是否可退貨，請與我們聯繫。

換貨政策

最快的換貨方式是先辦理退貨，一旦退貨獲得批准，您可以重新下單購買所需商品。

歐盟 14 天冷靜期

若商品運送至 歐盟地區，您有權在 14 天內取消或退貨，無需任何理由或解釋。
退貨商品須符合與上述相同的條件：未穿著或未使用、附有標籤並保持原包裝，並提供收據或購買憑證。

退款流程

• 當我們收到並檢查您的退貨後，會通知您是否批准退款。

• 若批准，退款將於 10 個工作日內 自動退回至您的原付款方式。

• 請注意，不同銀行或信用卡公司可能需要額外時間處理並入帳。

若退款批准已超過 15 個工作日 仍未收到款項，請透過 info@rienasignalerhk.com 聯繫我們。

顧客需承擔退貨運送過程中的遺失或損壞風險。因此，我們強烈建議您選擇可追蹤的運送服務，或購買運送保險，以確保您能獲得收貨憑證並保障您的權益。

本公司將盡力確保每位顧客的退貨及退款申請獲得公平處理。惟最終審核及退款與否之決定權，均由本公司保留。